At Space Reset Ltd, we are committed to delivering a high standard of service. If you are not completely satisfied, please let us know as soon as possible. We will do our best to resolve the matter promptly and fairly.
Step 1 — Tell us about the problem
Please contact us within 48 hours of the work being completed, by phone on 020 8059 3639 or by email at contact@space-reset.co.uk. Explain your concerns and, where possible, provide photographs of the issue.
Step 2 — We will review your complaint
We will acknowledge your complaint within one working day and carefully review the information you provide.
Step 3 — Inspection (if required)
If necessary, we may arrange to visit the property to inspect the issue and discuss the best solution with you.
Step 4 — Resolution
Where the complaint is found to be valid, we will agree an appropriate solution. This may include:
- Returning to rectify the work at no additional cost
- Providing a partial refund where appropriate
- Offering another mutually agreed resolution
Step 5 — Final response
We aim to resolve all complaints as quickly as possible and will keep you informed throughout the process.
Our Commitment
We value every client and treat all complaints seriously, fairly and respectfully. Our goal is always to achieve a satisfactory outcome through open communication and professional service.
Please note
We cannot accept responsibility for issues resulting from pre-existing damage, normal wear and tear, or work carried out by third parties after our services have been completed.